Task 5 - Aprenticeship

Aprenticeships

1. IT Support:

• Duties include: Mobile (Apple/Blackberry) support, providing telephone support to clients, logging calls to CRM system, training clients with products.

2. Information & Technology Support Apprentice:

• Responsible for the receipt of problems that are reported by customers, and co-ordination of rapid and appropriate responses, including channeling requests to appropriate solutions, monitoring progress, and keeping the customer up-to-date with progress. 

3. Advanced Apprenticeship in IT Development:

• Areas covered in apprenticeship: understanding the principles and techniques of software design, investigation, analysis and solving of reported defects, creating documents for the support and maintenance of a computer program.

4. Technician:

• Duties include: Building and maintaining computer systems, computer support, answering support calls from both existing and new customers, networking systems, understanding all products used in the industry.

5. IT Technical Apprentice:

• Duties include: building PCs from available spare parts (motherboards, power supplies, graphics cards etc), installing OS and software, laptop/PC repair, repairing faulting systems, recovering data from damaged devices, responding to client requests.

6. IT Support Apprenticeship:

• Duties include: troubleshooting hardware/software issues face-to-face or remotely, managing user accounts/passwords, controlling hardware/software inventories,  upgrading PC hardware.

7. Apprentice IT Support Officer:

• Duties include: providing system training and support for end users, ensuring maximum availability of computer systems, developing and implementing new systems, IT hardware and software maintenance, researching and evaluating new technologies.

8. IT Help Desk Apprenticeship:

• Duties/Responsibilities include: providing technical 1st-line support for all staff, establishing the level of assistance required and (if needed) progress the problem to the next line of support, delivering excellent customer service for all support requests or incidents, installing, configuring, repairing and supporting computer hardware and software.

9. Apprentice Help Desk Operator:

• Duties include: Taking calls to the help desk from users around the group, logging tickets on the help desk system and assigning technicians to solve them, contacting users to confirm satisfaction with the solution, assisting transport arrangements for IT equipment, contribute to monthly reports, assist the Help Desk Coordinator with their daily activity.

10. Apprentice Technical Support Engineer:

• Duties/Responsibilities include: diagnosing and fixing computer hardware and software issues, liaising with VoIP customers/suppliers, installation tasks (servers, desktops, VoIP), product research and evaluation.